Customer succes hero
At some point, you caught yourself caring more about helping customers than simply “doing support”.
You don't just want to close tickets. You wanted to understand why a customer gets stuck. Why a team isn’t using a feature. Why some software gives people energy, while other tools only create frustration.
And by now, you also know this: great customer success isn’t about “being nice”.
It’s about taking ownership. Moving fast. Thinking alongside the customer. Making things simpler. And most importantly: making customers feel like someone’s genuinely in their corner.
Sound familiar?
Keep reading.
Who are we
We’re building the easiest performance management tool in the world.
No bloated HR software with 48 modules nobody actually uses. Just a tool that genuinely helps managers run better conversations, collect feedback, support teams and bring structure into performance management.
We’re a young HR tech startup, founded by people who previously built and sold an HR tech scale-up. Right now, we’re growing fast: new customers, new features, new challenges.
What will you do?
As a Customer Success Manager, you’ll often be the first real face of our product after the sale.
You’ll help customers get started, guide them through their first weeks and make sure they actually get value out of the platform. Not by overwhelming them with features, but by guiding them in a smart and practical way.
You’ll work closely with HR teams and managers. You quickly sense where people get stuck. Sometimes technically. Sometimes organizationally. Sometimes simply because… people are people.
Your role includes things like:
Onboarding new customers and helping them go live smoothly
Guiding customers in setting up performance reviews, 1:1s, feedback flows, teams, …
Answering questions without sounding like robotic support
Spotting patterns in customer feedback and sharing them internally with product and engineering
Thinking along about how onboarding, support and customer education can become even simpler
Bringing calm when customers lose overview
Building long-term relationships with customers
You don’t need to know everything already.
But ownership, communication skills and common sense are pretty essential.
What are we looking for?
You communicate clearly, humanly and without fluff
You genuinely enjoy helping customers move forward
You work in a structured way without becoming rigid
You can work independently and take responsibility
You have affinity with software, SaaS or digital tools
You stay calm under pressure
You think in solutions, not excuses
Experience in customer success is definitely a plus.
But motivation, maturity and energy matter just as much to us.
What do you get in return?
A place inside a startup that’s genuinely building
A lot of autonomy and trust
Direct impact on both customers and product
A team without egos or corporate theatre
Flexibility in where and how you work
Competitive salary and benefits
The opportunity to grow while the company grows
What's next?
No endless hiring procedures. Just send us something.
A message. An email. A LinkedIn DM. Doesn’t really matter. First, let’s just talk.
Who are you?
What gives you energy?
What are you actually looking for in your next step?
And of course: who are we, where are we heading, and why are we so obsessed with building this.
Sounds good?
Let’s go.
You don't just want to close tickets. You wanted to understand why a customer gets stuck. Why a team isn’t using a feature. Why some software gives people energy, while other tools only create frustration.
And by now, you also know this: great customer success isn’t about “being nice”.
It’s about taking ownership. Moving fast. Thinking alongside the customer. Making things simpler. And most importantly: making customers feel like someone’s genuinely in their corner.
Sound familiar?
Keep reading.
Who are we
We’re building the easiest performance management tool in the world.
No bloated HR software with 48 modules nobody actually uses. Just a tool that genuinely helps managers run better conversations, collect feedback, support teams and bring structure into performance management.
We’re a young HR tech startup, founded by people who previously built and sold an HR tech scale-up. Right now, we’re growing fast: new customers, new features, new challenges.
What will you do?
As a Customer Success Manager, you’ll often be the first real face of our product after the sale.
You’ll help customers get started, guide them through their first weeks and make sure they actually get value out of the platform. Not by overwhelming them with features, but by guiding them in a smart and practical way.
You’ll work closely with HR teams and managers. You quickly sense where people get stuck. Sometimes technically. Sometimes organizationally. Sometimes simply because… people are people.
Your role includes things like:
Onboarding new customers and helping them go live smoothly
Guiding customers in setting up performance reviews, 1:1s, feedback flows, teams, …
Answering questions without sounding like robotic support
Spotting patterns in customer feedback and sharing them internally with product and engineering
Thinking along about how onboarding, support and customer education can become even simpler
Bringing calm when customers lose overview
Building long-term relationships with customers
You don’t need to know everything already.
But ownership, communication skills and common sense are pretty essential.
What are we looking for?
You communicate clearly, humanly and without fluff
You genuinely enjoy helping customers move forward
You work in a structured way without becoming rigid
You can work independently and take responsibility
You have affinity with software, SaaS or digital tools
You stay calm under pressure
You think in solutions, not excuses
Experience in customer success is definitely a plus.
But motivation, maturity and energy matter just as much to us.
What do you get in return?
A place inside a startup that’s genuinely building
A lot of autonomy and trust
Direct impact on both customers and product
A team without egos or corporate theatre
Flexibility in where and how you work
Competitive salary and benefits
The opportunity to grow while the company grows
What's next?
No endless hiring procedures. Just send us something.
A message. An email. A LinkedIn DM. Doesn’t really matter. First, let’s just talk.
Who are you?
What gives you energy?
What are you actually looking for in your next step?
And of course: who are we, where are we heading, and why are we so obsessed with building this.
Sounds good?
Let’s go.